1. Who we are
Lovely Pattern is an online shop offering digital crochet and knitting patterns in PDF format, available as instant downloads.
Website: https://lovelypattern.com
Email: lovelypattern28@gmail.com
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
2. What information we collect
We collect different types of information in order to provide and improve our services to you.
a) Information you provide directly
We may collect:
– Name and surname
– Email address
– Billing details (such as address and country)
– Any information you send us by email or through contact forms
b) Order and purchase information
When you place an order, we collect:
– Products purchased
– Order date and time
– Order total and currency
– Billing details
– Download history for the digital products you purchased
c) Payment information
Payments on Lovely Pattern are processed through third-party payment processors such as Stripe and PayPal.
We do not have access to your full credit card number, bank account number, or your PayPal password. These details are collected and processed securely by the payment service provider.
Depending on the payment method you choose, the payment provider (for example Stripe or PayPal) may collect information such as:
– your name
– email address
– billing address
– partial card information (for card payments, e.g. last 4 digits)
– transaction details (amount, date, time, currency, card type)
– technical information (IP address, device information) for fraud prevention
If you pay with PayPal, some data that are necessary to process the payment (such as purchase amount, currency, and your billing details) are shared with PayPal. We do not create a PayPal account for you, and we do not manage your PayPal login in any way.
We recommend that you also read the privacy policies of Stripe and PayPal to understand how they handle your data.
d) Automatically collected information
When you visit our website, some information may be collected automatically, for example:
– IP address
– Browser type and version
– Device type (desktop, mobile, tablet)
– Operating system
– Pages visited and time spent on the website
– Referring website (if you clicked a link from another site)
This information is generally collected using cookies and similar technologies.
3. How we use your information
We use your information for the following purposes:
– To process your orders and deliver digital products (PDF pattern downloads)
– To send you order confirmations, download links, and important notifications related to your purchase
– To respond to your questions, requests, or support messages
– To maintain and improve the website, our services, and user experience
– To detect, prevent, or address technical issues, fraud, or misuse of the website
– To comply with legal and accounting obligations
We may work with payment providers such as Stripe and PayPal to process your payments securely.
We do not sell your personal data to third parties.
4. Legal bases for processing (where applicable)
Depending on where you live, our use of your personal data may be based on one or more of the following legal bases:
– Performance of a contract: when we process your data to complete your purchase and provide access to your digital downloads.
– Legal obligation: when we keep certain information for tax, accounting, or legal reasons.
– Legitimate interest: to improve our services, prevent fraud, and secure the website.
– Consent: when you voluntarily sign up to optional features (for example, if you agree to receive a newsletter, if applicable).
5. How long we keep your data
We keep your personal data only for as long as necessary for the purposes described above, including:
– Order and billing information: kept for the duration required by tax and accounting laws.
– Account information: kept while your account is active or until you ask us to delete it, unless we must keep some data for legal reasons.
– Emails and support messages: kept for a reasonable time to follow up on your requests and maintain service quality.
6. Sharing of your data
We may share your information with trusted third parties that help us operate the website and provide our services, for example:
– Website hosting providers
– Payment processors (such as Stripe and PayPal)
– Email service providers (for order confirmations and essential notifications)
– Analytics or technical tools (if used) to improve website performance
These third parties only receive the information necessary to perform their services and are not allowed to use your data for other purposes.
We may also disclose your information if required to do so by law, or in response to a valid legal request (such as a court order or government inquiry).
7. Cookies and tracking technologies
Our website may use cookies and similar technologies to:
– Enable essential functions such as the shopping cart and checkout
– Remember your preferences (for example, language or login status)
– Analyze how visitors use the site to improve our content and layout (if analytics tools are used)
You can usually choose to disable cookies in your browser settings. However, if you disable certain cookies, some parts of the site (such as the cart or account area) may not work properly.
8. Your rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
– Right to access: to request a copy of the personal data we hold about you.
– Right to rectification: to request corrections if your data is incomplete or inaccurate.
– Right to deletion: to request the deletion of your personal data, subject to legal or contractual limitations.
– Right to restriction: to request limitations on how we process your data in certain circumstances.
– Right to object: to object to certain types of processing, when based on legitimate interests or direct marketing.
– Right to data portability: to request that we provide your data in a structured, commonly used, and machine-readable format, in certain situations.
To exercise any of these rights, please contact us at: lovelypattern28@gmail.com
We may need to verify your identity before responding to certain requests.
9. Children’s privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal data from children under this age.
If you believe that a child has provided us with personal information, please contact us so we can delete it as soon as possible.
10. Security
We take reasonable measures to protect your personal information against loss, misuse, and unauthorized access.
These measures may include:
– Using secure connections (HTTPS)
– Limiting access to personal data to those who need it to perform their job
– Using secure tools and services provided by reputable third parties
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features.
When we make changes, we will update the “Last updated” date at the bottom of this page. We encourage you to review this page periodically.
12. Contact
If you have any questions about this Privacy Policy or about how your personal data is handled, you can contact us at:
Lovely Pattern
Email: lovelypattern28@gmail.com
Last updated: October 2025